Our Commitment to Responsible Gambling

Velquorianprestigehouse is dedicated to promoting responsible gambling as a core value of everything we do. We recognize that while the vast majority of our guests enjoy gaming as a fun and harmless pastime, for some individuals gambling can become a serious concern. We take this responsibility seriously.

Our commitment includes:

• Providing a safe, transparent, and fair gaming environment for all guests.
• Training our staff to identify signs of problem gambling and to respond with compassion and professionalism.
• Making responsible gambling information and support resources readily available throughout our premises and online.
• Offering practical tools to help guests manage their gambling activity effectively.
• Collaborating with recognized organizations and authorities dedicated to gambling harm prevention.
• Never encouraging guests to chase losses or to gamble beyond their personal means.

We want every visit to Velquorianprestigehouse to be enjoyable. If you or someone you care about ever feels that gambling is no longer fun, please know that help is always available — and we are here to support you every step of the way.

19+ Age Policy — No Exceptions

To protect young people from the potential harms associated with gambling, all guests must be 19 years of age or older to participate in any gaming activity at Velquorianprestigehouse. This policy is strictly enforced and applies to all areas of our casino floor and gaming facilities, both on-site and online.

How We Enforce Our Age Policy

• Our staff are trained to request valid, government-issued photo identification from any guest who appears to be under the age of 25.
• Accepted forms of identification include a passport, driver's licence, provincial ID card, or any government-issued document displaying date of birth and a photograph.
• Any individual who cannot provide satisfactory proof of age will be respectfully declined entry to gaming areas.
• We conduct regular audits of our age verification procedures to ensure full compliance at all times.

Protecting Young People Online

If you are accessing our services online and share your device with younger family members, we strongly recommend using parental control software to prevent underage access to gambling-related content. Tools such as Gamban, Net Nanny, and Bark can help restrict access and keep younger individuals safe.

If you have any reason to believe that a minor has accessed our gaming services, please contact us immediately at our guest services team so we can investigate and take appropriate action.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and many people are not aware that their gambling has become harmful. Recognizing the warning signs early is one of the most important steps toward getting help.

You may be experiencing problem gambling if you notice any of the following in yourself:

• Spending more money or time gambling than you originally intended.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Gambling to escape stress, anxiety, depression, or personal problems.
• Chasing losses by continuing to gamble in an attempt to win back money you have lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting bills and responsibilities to fund gambling.
• Neglecting work, education, family, or social commitments because of gambling.
• Feeling that you need to gamble with increasingly larger amounts of money to get the same level of excitement.
• Making repeated unsuccessful attempts to control, cut back, or stop gambling.
• Experiencing guilt, shame, or regret after gambling sessions.

Concerned About Someone You Care About?

Problem gambling does not only affect the person gambling — it can also have a significant impact on family members, partners, friends, and colleagues. If you are worried about someone close to you, look out for changes in their behaviour such as:

• Unexplained financial difficulties or requests to borrow money.
• Withdrawal from family life, social activities, or regular responsibilities.
• Mood swings, secrecy, or defensiveness when asked about their activities.
• Neglecting personal care or showing signs of stress and anxiety.

If any of these signs feel familiar — whether for yourself or for someone you love — please do not hesitate to reach out for support. You are not alone, and help is closer than you think.

Self-Exclusion and Responsible Gambling Tools

We believe in empowering our guests to make informed choices about their gambling. Velquorianprestigehouse offers a range of practical tools designed to help you stay in control and maintain a healthy relationship with gambling.

Self-Exclusion Program

Our self-exclusion program allows you to voluntarily exclude yourself from our gaming facilities for a defined period of time or on a permanent basis. During your exclusion period, we will take reasonable steps to ensure that you are not permitted to access gambling areas, and any winnings accrued during this period may be forfeited in accordance with applicable regulations.

To enroll in our self-exclusion program, please speak confidentially with any member of our Guest Services team or contact our Responsible Gambling coordinator directly. All requests are handled with the utmost discretion and respect.

Ontario's Self-Exclusion Program — GameSense

As a casino operating in Ontario, we participate in the province-wide GameSense responsible gambling program operated by OLG (Ontario Lottery and Gaming Corporation). GameSense provides guests with access to trained advisors, informational resources, and voluntary self-exclusion options across all participating Ontario gaming sites.

You can access more information about GameSense and Ontario's self-exclusion options by visiting the OLG website or speaking with a GameSense Advisor available on-site.

Additional Tools to Help You Stay in Control

• Deposit and Spending Limits: Set personal limits on the amount you spend during any given session, day, week, or month.
• Time Limits and Reality Checks: Set reminders that notify you of how long you have been playing, helping you keep track of time spent gambling.
• Cool-Off Periods: Take a short break from gambling by temporarily suspending your account or access for a period of your choosing.
• Activity Statements: Request a detailed statement of your gambling history to help you reflect on your activity and spending patterns.
• Gambling Blocking Software: We recommend the use of tools such as Gamban, which blocks access to all online gambling sites and apps across your devices, providing an additional layer of protection.

All of these tools are available at your request. We encourage you to use them proactively — there is no shame in taking steps to protect your wellbeing. Our team is always available to assist you in setting up any of these measures.

Help and Support — You Are Not Alone

Reaching out for help is a sign of courage and strength. Whether you are concerned about your own gambling or that of someone close to you, there are dedicated professionals available 24 hours a day, 7 days a week, ready to listen without judgment and to provide the support you need. All of the following services are free and confidential.

Canada — Local and National Support

• ConnexOntario (Ontario Problem Gambling Helpline)
  Phone: 1-866-531-2600
  Available 24/7. Provides free, confidential information and referrals to gambling treatment and support services across Ontario.
  Website: www.connexontario.ca
• Problem Gambling Institute of Ontario (PGIO)
  Website: www.problemgambling.ca
  Offers resources, self-help tools, and referrals to specialized treatment services throughout Ontario.
• Gamblers Anonymous Canada
  Website: www.gamblersanonymous.org
  A fellowship of individuals who share their experience, strength, and hope to help each other recover from gambling problems. Meetings available across Canada.
• Gam-Anon (Support for Friends and Family)
  Website: www.gam-anon.org
  A support group specifically for family members and close friends of people affected by problem gambling.

International Support Organizations

• National Council on Problem Gambling (NCPG) — United States
  Helpline: 1-800-522-4700
  Available 24/7 via phone, text, and live chat.
  Website: www.ncpgambling.org
  The NCPG Helpline provides crisis counseling, referrals to treatment facilities, and support for both individuals affected by problem gambling and their families.
• GamCare — United Kingdom
  Helpline: 0808 8020 133 (free from UK landlines and mobiles)
  Available 24/7.
  Website: www.gamcare.org.uk
  GamCare is the UK's leading provider of free information, support, and counseling for problem gamblers and their families. They also offer a free online chat service.
• BeGambleAware — United Kingdom
  Helpline: 0808 8020 133 (free, available 24/7)
  Website: www.begambleaware.org
  BeGambleAware provides free, confidential support, information, and advice to anyone affected by gambling harm. Their resources are available online and by phone at any time.
• Gambling Therapy — International
  Website: www.gamblingtherapy.org
  A global online service offering free practical advice and emotional support to individuals affected by problem gambling, as well as their family and friends. Support is available in multiple languages.
• Gamblers Anonymous International
  Website: www.gamblersanonymous.org
  A worldwide fellowship offering meetings and peer support for people who wish to stop gambling. Chapters are available in many countries around the world.

Contact Us Directly

Our trained and compassionate Guest Services team is available on-site at Velquorianprestigehouse, . If you would like to speak with someone about responsible gambling concerns, self-exclusion, or any of our support tools, please do not hesitate to approach any member of our staff. Every conversation is handled with complete confidentiality and respect.

Remember: gambling is meant to be a form of entertainment, not a way to make money or escape from life's challenges. We are proud to stand by our guests — not just as a host, but as a community that genuinely cares. Help is always available. You are never alone.

This Responsible Gambling Policy is published by , . This policy is reviewed and updated regularly to ensure compliance with applicable laws and regulations and to reflect best practices in responsible gambling. Last reviewed: 2025.